Return & Refund Policy

1. Return Policy Overview

At Restaurant Hub, we strive to ensure every meal meets your expectations. Due to the nature of food products, we have specific policies regarding returns and refunds to ensure food safety and quality.

2. Eligible Refund Scenarios

We offer refunds or credits in the following situations:

• Order was delivered significantly late (more than 60 minutes past estimated time)
• Wrong items were delivered
• Food quality issues (cold, stale, or improperly prepared)
• Missing items from your order
• Order was cancelled by the restaurant after payment
• Delivery address issues caused by our system

3. Refund Process

4. Refund Methods & Timeline

5. Non-Refundable Situations

We cannot provide refunds in the following cases:

• Change of mind after successful delivery
• Incorrect delivery address provided by customer
• Customer unavailable for delivery
• Complaints reported more than 24 hours after delivery
• Customization preferences not followed (if not clearly specified)
• Allergic reactions (customers are responsible for checking ingredients)

6. Order Cancellation Policy

7. Quality Guarantee

We partner with restaurants that maintain high food safety and quality standards. If you're not satisfied with your order quality, we'll work with you to make it right.

8. How to Contact Us

For returns, refunds, or any order-related issues, please contact us through:

9. Policy Updates

We may update this return policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our service after changes constitutes acceptance of the new policy.